Your right to complain : how to use the Council's complaints service / Islington Council ; illustrated by Deborah Brill.

  • Islington London Borough Council
Date:
1992
Catalogue details

Licence: In copyright

Credit: Your right to complain : how to use the Council's complaints service / Islington Council ; illustrated by Deborah Brill. Source: Wellcome Collection.

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    WELLCOME INSTITUTE] LIBRAR' ¥ weIVOmec | Introduction — Islington Council sets itself high standards so that you can enjoy high quality services. This is crucially important where people’s lives can depend on the personal help and support they receive. That is why we try hard to improve services all the time. But we can’t do this on our own. We need your help. When we make mistakes, fail or refuse a service you think you should get, you need to let us know. Your views matter to us. We also want to hear your suggestions, concerns or difficulties. That way you can positively help us give you a better service. Usually it is possible to sort out most problems on the spot with one of our local managers. But if that doesn’t work please use our formal complaints system. that is your right.