Modernising government / presented to Parliament by the Prime Minister and the Minister for the Cabinet Office by Command of Her Majesty, March 1999.

  • Great Britain. Prime Minister
Date:
1999
Catalogue details

Licence: Open Government Licence

Credit: Modernising government / presented to Parliament by the Prime Minister and the Minister for the Cabinet Office by Command of Her Majesty, March 1999. Source: Wellcome Collection.

    12/72 page 10
    London Borough of Enfield — Housing Management. Peterborough City Council — Building Control Services. 10 6. People want government which meets their needs, which is available when they need it, and which delivers results for them. People want effective government, both where it responds directly to their needs — such as in healthcare, education and the social services — and where it acts for society as a whole, such as protecting the environment, promoting public health and maintaining our prison and immigration services and defence capability. 7. To achieve that, the Government’s strategy is one in which the keystones of its operations are inclusiveness and integration: e Inclusive: policies are forward looking, inclusive and fair. e Integrated: policies and programmes, local and national, tackle the issues facing society — like crime, drugs, housing and the environment — in a joined up way, regardless of the organisational structure of government. 8. The Government is putting these principles into practice by aiming to: e provide public services of the highest quality, matching the best anywhere in the world in their ability to innovate, share good ideas, control costs and above all to deliver what they are supposed to. e ensure that government is responsive to the user and is, from the public’s point of view, seamless. e make certain that citizens and business will have choice about how and when to access government services — whether from home via interactive TV, via call centres, via one-stop shops or, indeed, post offices, libraries, banks or supermarkets. 9. People are exercising choice and demanding higher quality. In the private sector, service standards and service delivery have improved as a result. People are now rightly demanding a better service not just from the private sector, but from the public sector too.
    digitised image 1
    digitised image 2
    digitised image 3