Useful, usable, desirable : applying user experience design to your library / Aaron Schmidt and Amanda Etches.

  • Schmidt, Aaron, 1978-
Date:
2014
  • Books

About this work

Also known as

Improving your library with user experience design

Description

"Every decision you make affects how people experience your library. Aaron Schmidt and Amanda Etches count some 19 touchpoints--website, email, furniture, parking lot, events, newsletters, to name a few. Three elements are to be useful, useable, and desirable. Like three legs of a stool, missing any one will take you down. This book looks at the major checkpoints for user experience in a library, offering guidance on every facet, why it's important and how to assess your library's current status"-- Provided by publisher.

Publication/Creation

Chicago : ALA Editions, an imprint of the American Library Association, 2014.

Physical description

viii, 168 pages : illustrations ; 23 cm

Edition

First edition.

Notes

For more information on digital formats, visit the ALA Store at alastore.ala.org and select eEditions.

Bibliographic information

Includes bibliographical references and index.

Contents

Introducing library user experience -- User research techniques in this book -- Physical space -- Service points -- Policies and customer service -- Signage and wayfinding -- Online presence -- Using the library -- Wrapping up : philosophy, process, and culture.

Languages

Where to find it

  • LocationStatusAccess
    Closed stores
    /SCH

Permanent link

Identifiers

ISBN

  • 9780838912263
  • 0838912265