Do you have a complaint about the service you have received from the NHS? : how the Health Service Ombudsman can help you / The Health Service Ombudsman.

  • Great Britain. Office of the Health Service Ombudsman.
Date:
[1996]
Catalogue details

Licence: Open Government Licence

Credit: Do you have a complaint about the service you have received from the NHS? : how the Health Service Ombudsman can help you / The Health Service Ombudsman. Source: Wellcome Collection.

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    CO ee sa ea NT ae ‘LTTE The first steps - local investigation You need first to take up your complaint locally. Your hospital, clinic or surgery can tell you how to do that. You can ask them for a leaflet which will have the details. Most complaints can be settled quickly in this way - by letter or by discussion with you. If you are not satisfied after that, you can ask the local NHS Trust or Health Authority for a review of your complaint by an independent panel. If your request is granted, the review will be carried out by a panel usually of three members. The panel will be chaired by an independent person. Involving the Ombudsman The Ombudsman will not normally become involved unless you have used both these local stages and are still unhappy, for example, because: ® it took too long to deal with your complaint locally; ® you were unreasonably refused a panel review; ® you did not get a completely satisfactory answer to your complaint. WELLCOME (NSTITUTE
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