Complaints about N.H.S. services in Salford : listening... acting... improving... / Salford Community Health Council.

  • Salford Community Health Council.
Date:
1996
Catalogue details

Licence: In copyright

Credit: Complaints about N.H.S. services in Salford : listening... acting... improving... / Salford Community Health Council. Source: Wellcome Collection.

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    | Who do I complain to first? _ If you have a complaint, there are three options for resolving it at ~ alocal level. These make up the Local Resolution process. _ © Think sea them in this order: | (a) Frontline response - = with the person dongernddl or et dearest _(b) Conciliation - contact the Complaints Manager and ask | for someone to pop sort things out; ( (c) Formal response - put the complaint to the organisation’ S ¢ Complaints Manager or Chief Executive. ~ Choose which option ts right for you. This will depend on who _ and what your complaint is about. Things can usually be sorted — out straight away with the person involved or their manager. 4 if you cannot sort things out, or you want to talk to someone not _ directly involved, contact the Complaints Manager. The N.H.S. complaints managers in Salford are listed in this booklet. What about Confidentiality? < Be ocver looks into your complaint may a to Beal te other , staff. This is to work out what happened and then what to do. _ _ Any information about you will stay confidential. All complaints _ records will be filed separately from case records.