Interactions between hospital staff or administrators and patients. Includes guest relations programs designed to improve the image of the hospital and attract patients.
    

concept

Permeable walls : historical perspectives on hospital and asylum visiting / edited by Graham Mooney and Jonathan Reinarz.

The 15 steps challenge : quality from a service user's perspective.

Patient voice. Issue 15, December 2001, Patient participation / Patients Association.

Raising standards, putting people first : our strategy for 2013 to 2016 / Care Quality Commission.

Účelnost pro vyšší humanitu : lékař a organizátor Bohuslav Albert / Hana Mášová.

Galleries and Reading Room

Library

Shop

Café

Please note, our Changing Places toilet is currently out of service and undergoing repair works.

We're running paid user research studies to improve Wellcome Collection online

Hospital-Patient Relations

Catalogue

Permeable walls : historical perspectives on hospital and asylum visiting / edited by Graham Mooney and Jonathan Reinarz.

The 15 steps challenge : quality from a service user's perspective.

Patient voice. Issue 15, December 2001, Patient participation / Patients Association.

Raising standards, putting people first : our strategy for 2013 to 2016 / Care Quality Commission.

Účelnost pro vyšší humanitu : lékař a organizátor Bohuslav Albert / Hana Mášová.