Concept
Customer relations
Catalogue
- Books
Who's your Gladys? : how to turn even the most difficult customer into your biggest fan / Marilyn Suttle and Lori Jo Vest.
Suttle, Marilyn.Date: [2009], ©2009- Books
Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem / Kwasi Sarkodie-Mensah, editor.
Date: [2002], ©2002- Books
The stranger's long neck : how to deliver what your customers really want online / Gerry McGovern.
McGovern, Gerry.Date: 2010