Measuring quality : performance measurement in libraries / Roswitha Poll, Peter te Boekhorst.

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We're unable to retrieve items from our closed stores today, Monday 9 February, due to essential maintenance work. Please continue to place requests as normal and we will make them available as soon as possible from Tuesday. The library will remain open as usual. Thank you for your understanding.

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Roswitha Poll

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Measuring quality : performance measurement in libraries / Roswitha Poll, Peter te Boekhorst.