Citizen's Charter Complaints Task Force
- Date:
- 1994-1995
- Reference:
- SA/PAT/K/2/1/4
- Part of:
- The Patients Association
- Archives and manuscripts
About this work
Description
Papers relating to the Task Force's two year review of public services complaints systems, and call for comments and evidence from organisations, which included the Patients Association.
Includes the Task Force's 'Interim Report' and 'Effective Complaints Systems Principles and Checklist' and 6 discussion papers entitled 'If things Go Wrong...': No.1 'Access to the complaints system' Jun 1994; No.2 'Complaints systems: simplicity and speed' Jul 1994, No.3 'Complaints systems: fairness' Sep 1994; No.4 'Complaints systems: attitudes and motivation' Oct 1994; No.5 'Information: learning the lessons from complaints' Nov 1994; No.6 'Complaints systems: redress' Dec 1994.
Publication/Creation
1994-1995
Physical description
1 file
Languages
Where to find it
Location Status Access Closed stores